Customer Feedback

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Customer Feedback

SYK handles customer feedback effectively, efficiently, impartially, objectively and fairly (Reference: TS ISO 10002: 2004 Quality Management-Customer Satisfaction-Complaints Handling Standard in Organizations)

How can you give your feedback?

Your complaints and / or suggestions, As you can forward it to all SYK employees via our phone number 444 4 SYK (795), you can also ask for a solution as soon as possible.

If you are a customs online user, please contact the relevant section on customs online online.syk.com.tr or address _mim@syk.com.tr about your complaint / suggestion. by sending a detailed email

If you are not a Customs online user, sending an e-mail to _mim@syk.com.tr about your complaint / suggestion

Or from the "Write to Us" section in the Communication section of our website.

You can reach our Customer Relations Center, which is responsible for the resolution of your complaints and suggestions.

How does our process work?

You will receive a notification letter stating that we have received your e-mail regarding your complaint and / or suggestion.

Your complaint and / or suggestion will be delivered to everyone who is in the Customer Relations Center of CMB at the same time. Senior management among the members of our center are available. Other relevant persons who are not present at our center regarding your complaint and / or suggestion are also immediately informed to do the necessary work.

Customer Relations Center Supreme Council convenes within 24 hours at the latest after your complaint and / or suggestion is communicated to us. They determine the solutions, start to take the relevant actions and inform you in detail via e-mail.

If you are not satisfied with our relevant solution proposals and actions, the complaint will also be discussed in a meeting where you are also invited.

After this notification, you will be informed step by step about all developments regarding complaints and / or suggestions.

There is no filter and classification for evaluating complaints and / or suggestions, and all complaints and recommendations are evaluated.

In the 3rd month following the completion of the necessary improvements in the relevant complaint and / or suggestion, we ask you whether your problem continues or not. feedback is received again.

By filling out the form, you can send it to our Customer Relations Center, which is responsible for resolving your complaints and suggestions.

Customs Online

WHAT CAN YOU DO ON SYK WEB ONLINE?

Customer Feedback

How can you give your feedback?

How does our process work?